What is AskNicely? 

AskNicely is a customer feedback platform that helps conduct numerous surveys, like NPS and CSAT, through conversations. The integration with Recruit Wizard enables recruiters to collect feedback from both clients and candidates to improve their overall recruitment process. 

Why it Matters for Recruiters 

• Efficient process: Recruiters can trigger surveys on AskNicely automatically based on certain events that take place in Recruit Wizard.  
• Collect feedback: Clients and candidates can provide valuable feedback on the recruitment process and experience, enabling recruiters to work on optimising it. 
• Conversational intelligence: Surveys are conducted conversationally, giving recruiters access to detailed feedback within Recruit Wizard, along with NPS and CSAT scores.  

How it Works 

• One-click connection: Recruiters can connect AskNicely with Recruit Wizard through a few simple clicks from the integrations hub.  
• Detailed analytics: Performance analytics are visible within Recruit Wizard and can be segmented further to compare which consultants are performing better. Also, gain AI-powered insights from the surveys.  
• Seamless sync: As soon as a candidate or client fills out a survey on AskNicely, the comments and NPS score are pushed to Recruit Wizard to reflect the updated score. 

Example in Action 

With the AskNicely integration, a recruiter can move a candidate to 'Placed' in Recruit Wizard, which automatically triggers a survey request 24 hours later. When the candidate provides a 10/10 rating and a positive comment, the feedback is instantly logged on their CRM profile, and the NPS score gets updated.